The tag Monkey returns Policy.
Under the Consumer Contracts Regulations Act 2013, customers have 14-days from the day of receipt to return their order. Please follow the returns procedure set out below, if there is in any way a problem with your order do not hesitate to contact us at firstname.lastname@example.org
1. Email us at the above address and we will email you a return slip to complete and return the item.
2. Package your item(s) in the bag the order was delivered in, and insert the return form inside the package. If you are without the original packaging, we recommend using a similar mailing bag to protect the item(s).
3. The Tag Monkey does not cover the cost of making a return, we recommend using a tracked mail service.
4. Ensure you keep the proof of postage until the refund is processed. All returns should be sent to the address provided.